HiLight Surgical Equipments ("HiLight," "we," "us," or "our") supplies surgical equipment, orthopedic instruments, hospital equipment, and medical consumables, and provides physiotherapy services, through this website. This Privacy Policy explains what personal information we collect when you browse, request a quote, book a physiotherapy session, or contact us, how we use it, and the choices you have.
1. Information We Collect
- Contact and enquiry information: when you submit a quote request, contact form, or physiotherapy booking, we collect your name, phone number, email address, and the details of your enquiry.
- Order information: if you purchase through our online shop, we collect your name, shipping address, phone number, email address, and the products and quantities you purchase.
- Payment information: we do not collect or store your card, UPI, or net-banking details ourselves — see "Payment Processing" below.
- Communications: if you message us on WhatsApp or by phone, that conversation is handled directly by WhatsApp/your phone carrier and is not stored on our website.
2. How We Use Your Information
We use the information we collect to respond to quote requests and enquiries, schedule and manage physiotherapy appointments, process and ship online orders, and improve our products, services, and website. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Payment Processing
When you pay online through our shop, your payment is processed directly by our payment partners. Your card number, UPI ID, or bank details are entered directly into their secure payment interface and are never transmitted to or stored on HiLight's own servers. We only receive confirmation that a payment succeeded or failed, along with a reference ID.
4. Cookies & Session Data
Our website uses a session cookie to keep your shopping cart contents as you browse. We do not currently use third-party advertising or tracking cookies.
5. Third-Party Services
Certain features rely on third-party services, each governed by its own privacy policy: our payment gateway providers, WhatsApp (for the "WhatsApp Us" button), Google Maps (to display our location), and Google Fonts (to load our website's typefaces).
6. Data Sharing & Disclosure
We share your information only where necessary: with payment gateways to process transactions, with courier partners to deliver orders, with our staff solely to fulfil orders and enquiries, and where required by law.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
You may contact us at any time to request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request that your data be deleted, subject to any records we are legally required to keep.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
10. Contact Us
- HiLight Surgical Equipments
- No. 23, Medavakkam Main Rd, near Santhosh Super Market, Shanthi Nagar, Adambakkam, Chennai, Tamil Nadu 600088
- Phone: +91 91765 52229
- Email: support@hilightsurgicalequipments.com