Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the Hi-Light Surgical Equipments website, including browsing products, placing an order, requesting sizing advice, or booking a physiotherapy session. By browsing this website or submitting any form, you agree to be bound by these Terms.

2. About Us

Hi-Light Surgical Equipments is a Chennai-based retailer of genuine iWALK Foot Care diabetic and orthopedic footwear and silicone footcare products, and a provider of home-visit physiotherapy services across Chennai including post-surgery rehabilitation, sports injury rehabilitation, pain management, neurological rehabilitation, and geriatric physiotherapy.

3. Orders & Pricing

For purchases made through our online shop, prices are listed in Indian Rupees (₹) and are subject to change without notice, though the price shown at checkout is the price you pay. Product images are representative; minor variations may occur between what is shown and what is delivered. WhatsApp or phone enquiries about sizing are requests for advice, not binding orders until you confirm and place an order.

4. Health & Product Disclaimer

Our footwear and footcare products are intended to support comfort and foot health as described on product pages. Nothing on this website is a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified physician or specialist before selecting footwear or beginning a course of physiotherapy for a medical condition.

5. Physiotherapy Bookings

Booking a physiotherapy session through our website or by phone/WhatsApp is a request for an appointment, which we will confirm directly with you. Appointments may be rescheduled or cancelled by either party with reasonable notice. Our physiotherapists provide care based on your stated condition and history; please disclose all relevant medical information accurately when booking.

6. Payment

For online shop purchases, we accept Cash on Delivery and secure online payment where enabled at checkout. Online payments are processed entirely by our payment partners on their own secure platforms; we do not collect or store your card, UPI, or bank account details. See our Privacy Policy for more on how payment data is handled.

7. Shipping

We ship products across India. Shipping charges (if any) are shown at checkout before you place your order. Delivery timelines depend on your location and courier availability and are estimates, not guarantees. See our Shipping Policy for a summary of how charges are calculated.

8. Returns, Refunds & Cancellations

Eligible products purchased through our online shop may be returned within 7 days of delivery. Full details are set out in our Refund Policy, which forms part of these Terms.

9. Intellectual Property

All content on this website — including text, product descriptions, graphics, logos, and the Hi-Light Surgical Equipments name and branding — is owned by or licensed to Hi-Light Surgical Equipments and is protected by applicable intellectual property laws. You may not copy, reproduce, republish, or use this content for commercial purposes without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Hi-Light Surgical Equipments will not be liable for any indirect, incidental, or consequential damages arising from your use of this website, our products, or our physiotherapy services, including outcomes resulting from use of footwear or therapy without appropriate professional guidance. Our total liability for any claim is limited to the amount you paid for the relevant order or service.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

12. Contact Us

• Hi-Light Surgical Equipments
• No. 23, Medavakkam Main Rd, near Santhosh Super Market, Shanthi Nagar, Adambakkam, Chennai, Tamil Nadu 600088
• Phone: +91 91765 52229 (+919176552229)
• Email: care@hilightsurgicalequipments.com